Beam Internet provides Wireless Internet Services to residential and business customers in the Barossa and surrounding districts. Services are provided in three tier levels:
|Support Hours||Excess Usage||Static IP|
|Standard||8am – 6pm Mon-Fri||Shaped 512/128kbps||Yes|
|Optional 1||8am – 6pm 7 Days||Shaped 512/128kbps||Yes|
|Optional 2||24/7 365||No shaping occurs||Yes|
If topographical or onsite survey has confirmed LOS (Line of Sight) access to a Beam Internet Node an installation can take place. Setup fees are listed below for contractual periods ranging from 36Months to 0Months.
Standard installation includes all connectivity equipment, labor for installation and testing. All plans also include a FREE WiFi router for your premises.
If a complex installation is required, e.g. we need to install a larger than normal antenna, roof mast or additional data outlets etc. this work will be charged on top of the above setup fees. A total install price will be confirmed and agreed to prior to the installation taking place.
Standard Internet Plans
|Plan Speed||Included Data||Monthly Charge||Total Minimum cost(36 Month)||Total Minimum cost(24 Month)||Total Minimum cost(12 Month)||Total Minimum cost (0Month)||Early Cancellation Fee||Price Per GB|
Corporate Plan Pricing
|Plan||Included Data||Monthly Charge||Total Minimum cost(36 Month)||Total Minimum cost(24 Month)||Total Minimum cost(12 Month)||Total Minimum cost (0Month)||Early Cancellation Fee||Price Per GB|
Before installation is to occur signed consent must be obtained by the property owner.
A standard 240v power outlet will be required near your Beam Internet NTU (Network Termination Unit). If this is not available we can organise this for you at an additional cost.
Billing period will start from the day of service commission and continue on a monthly rotation until the service is cancelled.
Plan Changes – you are free to change up or down plans, residential to business at any time through your contract.
How large is the antenna on my roof going to be? The antennas used to service your premises can range from 15cm to 50cm in diameter. The general installation size is 30cm. We will always mount the antenna in an as hidden location when possible.
As Wan Solutions Pty Ltd (T/A Beam Internet) is a licensed communications carrier we are required to keep certain data retaining to your Internet connection. This has been recently enforced by the Federal Government. If you would like further information please refer to – https://www.tio.com.au/__data/assets/pdf_file/0005/188753/INDUSTRY-FAQs-V1.1-JULY-2015.pdf
If you are unhappy with the service you are receiving please contact us immediately on 1300 591 261 or e-mail firstname.lastname@example.org. If you are not satisfied with the response you have received or your service has not improved please feel free to contact the TIO (Telecommunications Industry Ombudsman) on 1800 062 058.