Popular FAQ

Below is a list of our commonly asked questions. If you can’t find an answer to your question below, give us a call!

DNS Servers

Primary 103.197.213.7

Secondary 45.253.129.250

How do I get connected?

Give Beam Internet a call on 1300 591 261 or signup here http://beambarossa.com.au/standard-internet/

E-mail Server Settings

If you are sending unauthenticated mail via you will need to change your outgoing SMTP server to mail.beambarossa.com.au. No authentication required and optional TLS.

What happens if I go over my monthly quota?

If you exceed your monthly quota, your speed will be automatically shaped to 512/128kbps. Additional data packs are available for purchase as needed by giving us a call on 1300 591 261.

Does Beam Internet work on phone lines or Satellite?

Beam Internet is independent of phone lines. Nor does it work on slow satellite services. Beam Internet works using a fixed wireless connection, which is achieved through installing an antenna on your roof and pointing it toward one of our towers. This eliminates relying on aging phone lines or satellite which has increased latency due to the signal travelling thousands of kilometers.

Can I Keep My Old Email Address?

Yes, you are more than welcome to keep your old email address if you switch over to Beam Internet. You may be charged a fee by your existing email provider in order to keep the service. Another option is to set up a free Gmail or Outlook account.

How long does it take to get connected to Beam Internet?

Once the application has been submitted, we then do a primary check using our maps in order to see if your house is within line of sight of one of our towers. As soon as availability has been determined we will contact you to discuss the results. If you would like to go ahead with an install it will be booked at the earliest time which is convenient. On installation day a final signal check will be completed, if the installer is able to get adequate signal, the installation will be completed in approximately three hours.

Do I need to a router or modem?

Beam Internet supplies all the hardware under the installation cost. You can find our standard set-up costs here http://beambarossa.com.au/standard-internet

HOW TO

Please see below for HOW TO guides to assist you in a variety of technical queries